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  • 30 day money back
  • All return items require a Return Authorization.  Contact Us
  • For a full refund, return unopened and unused item with proof of purchase/receipt within 30 days of purchase.
  • For purchases more than 30 days old, a restocking fee of 30% will be charged.
  • No returns for purchases more than 60 days.
  • No returns for perishable probiotic items i.e.: Protren & Yogurt Starter
  • If you receive an item defective or damaged, email us within 4 days of receipt for a replacement or refund.  We require a photo of the damaged item and or package in order to receive a refund.
  • Buyer must pay for the return shipping charges with a tracking number, unless the item was received defective or damaged
  • We will process the refund/exchange once we have received the item.
  • On most occasions, the refund is issued to the original form of payment, give time to reflect the refund on your CC/bank account.
Return Address:
8509 Discovery Blvd, 
Walkersville, MD 21793
United States
For questions or concerns, email: