- 30 day money back
- All return items require a Return Authorization. Contact Us
- For a full refund, return unopened and unused item with proof of purchase/receipt within 30 days of purchase.
- For purchases more than 30 days old, a restocking fee of 30% will be charged.
- No returns for purchases more than 60 days.
- No returns for perishable probiotic items i.e.: Protren & Yogurt Starter
- If you receive an item defective or damaged, email us within 4 days of receipt for a replacement or refund
- Buyer must pay for the return shipping charges with a tracking number, unless the item was received defective or damaged
- We will process the refund/exchange once we have received the item.
- On most occasions, the refund is issued to the original form of payment, give time to reflect the refund on your CC/bank account.
8509 Discovery Blvd,
Walkersville, MD 21793
For questions or concerns, email: